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Job Details

Associate Manager, Ecommerce Systems

  • Location
  • TORONTO, ON, Canada
  • Job Opened
  • October 20, 2022
  • Job Number
  • 220005K2
  • Remote
  • Hybrid
  • Banner
  • The Bay
  • Team
  • Digital
  • Job Type
  • Full-Time


Day In The Life:

The Associate Manager, Site Operations will be responsible for supporting the digital teams in identifying and troubleshooting issues with the publication of products and data flow issues between various systems. As the liaison with tech teams, they will raise any systemic issues and coordinate the execution of new initiatives. They will also compile data reports to assist with site audits and maintenance. They are also responsible for achieving topside sales plans, conversion goals, usability performance targets and corporate objectives.

This role will actively support our DE&I framework by identifying opportunities to increase and promote diversity in our teams, products and brands. They will lead with inclusion to nurture our OneTeam culture by removing barriers for our Associates and communities.


What You Will Do:

  • Improve efficiency by identifying, tracking, troubleshooting and resolving daily operational issues while building knowledge as a system and process expert and act as technical liaison between the Digital Product Onboarding, Ecommerce Merchandising Teams and Tech
  • Prepare and distribute item lifecycle reporting to support business needs and drive efficiencies
  • Support ongoing maintenance and adjustments to our Ecommerce systems, including Salesforce, PIM and Mirakl
  • Develop SQL queries to research, analyze, and troubleshoot data. Extract relevant and useful data from a large datasets to create business reports
  • Lead the Digital Ops team by building, hiring, developing, and managing the analysts on the team
  • Responsible for ongoing training and systems documentation for the Digital Product Onboarding and Ecommerce Merchandising Teams. Support operational knowledge sharing processes across Digital Product Onboarding and Ecommerce Merchandising Teams
  • Research and react to customer feedback from multiple channels
  • Partner with cross functional teams to liaise with 3rd parties
  • Performance Measures/Outcomes (example: key metrics, turnover, retention stats, etc.)
    • Improved customer experience ratings, conversion metrics, repeat customer rates, reduced return rate
    • Timely resolution and communication of all issues
    • Impact of operational improvement strategies: reduced item setup turnaround time, reduced defect rate, reduced inventory issues
    • Feedback from Merchandising Operations team that issues are resolved and communicated appropriately


What You Will Need:

  • Familiarity with site analytics tools (e.g., Omniture or Google Analytics) and experience with item or content management tools 
  • Familiarity with Salesforce Commerce Cloud Business Manager configuration
  • Technical aptitude with web-based tools and proficiency with Microsoft Office Suite
  • Ability to quickly learn new processes and systems 
  • Ability to perform well, problem solve and brainstorm in a collaborative environment 
  • Strong aptitude to work within deadlines, both independently and as part of a team
  • Ability to work effectively with and present to individuals at all levels
  • Demonstrated ability to work as part of a cross-functional team and willingness to take on responsibilities outside primary job description when necessary
  • Assertive, adaptable and demonstrates initiative in a fast-paced environment with competing priorities
  • Self-motivated, resourceful with a creative mindset
  • Understanding of retail Ecommerce landscape
  • Strong analytical, strategic thinking, problem solving, communication and problem-solving skills
  • Strong technical aptitude
  • Excellent writing, speaking, and presentation skills
  • Demonstrated experience in a problem solving role
  • Minimum of 2-3 years experience in e-Commerce, retail site operations experience preferred
  • Experience in Salesforce platform required
  • Expert skills and knowledge of SQL 
  • Bachelor’s Degree


What You Can Expect:

  • A People-first culture where One Team spirit and Diversity, Equity, and Inclusion are celebrated and promoted at every step of the way
  • An opportunity to work with highly supportive teams to help you build the career you want and leave your Stripe at The Bay
  • A competitive benefits package including unlimited paid vacation, medical, dental, vision, parental leave top up coverages, retirement savings and more
  • A ways of Working Program that enables you to work where you are most effective
  • A living Well Program that provides a variety of offerings and resources to enhance your physical, mental, and financial wellness, including corporate gym membership rates.
  • An amazing associate discount of up to 40% off top brands


About The Bay:

As Canada’s oldest startup, The Bay is a digital-first, purpose-led retailer. Our mission is to help Canadians live their best style of life.

The Bay is on a high-growth trajectory to become one of the largest digital retail businesses in Canada through and its Marketplace. If you are looking to join an iconic brand, create impactful change and be recognized for your work, we want you to join our team.

At The Bay, smart, high-performing team members will challenge you to learn and grow every day. We value ambitious work and great ideas grounded in data and insights. We are looking for talented people who love a fast-paced environment, embrace change and are looking to make an impact with groundbreaking ideas.

We are a digital-first company and brand for a diverse world and we need a diverse team to reach our potential.  Come and join a winning team that supports collaboration and demonstrates innovation, energy, creativity and vision every day.


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NOTE: Only applications submitted online will be accepted.

The Bay welcomes all applicants for this position; however only those selected for an interview will be contacted.

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Thank you for your interest In The Bay. We look forward to reviewing your application.

The Bay provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The Bay welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.