Senior Analyst, Site Reliability Engineer

Description

Who We Are:

Hudson’s Bay Company is a diversified global retailer, focused on driving the performance of high quality stores and their all-channel offerings, growing through acquisitions, and unlocking the value of real estate holdings.Founded in 1670, HBC is the oldest company in North America. Our portfolio today includes formats ranging from luxury to premium department stores to off price fashion shopping destinations, with more than 300 stores and over 30,000 employees around the world. Our leading banners across North America and Europe include Hudson’s Bay, Saks Fifth Avenue and Saks OFF 5TH. We have significant investments in real estate joint ventures. HBC has partnered with Simon. Property Group Inc. in the HBC Global Properties Joint Venture, which owns properties in the United States and Germany. In Canada, HBC has partnered with RioCan Real Estate Investment Trust in the RioCan-HBC Joint Venture. A truly global corporate citizen, HBC is committed to responsible business practices to bring about positive change, and we work hard to shape a sustainable future for people and the planet. Our philanthropic initiatives help create healthy families, strong communities, and sport excellence in the cities and countries in which we operate around the world, while striving to create innovative programs and resources that provide flexibility for work-life balance in order to maintain a positive working environment.

What This Position is All About

The Site Reliability Engineering Manager role assists in the planning, monitoring, and controlling the day-to-day operations and delivery aspects of the Site Reliability Engineering teams.  The role assists in managing team productivity and works to ensure the optimal health of the Hudson’s Bay eCommerce & CRM platforms by overseeing platform performance, resilience, and stability. This role is also an active participant in all aspects of Site Reliability Engineering, including technical vision, telemetry and observation decisions, automation strategy, solution delivery, and platform incident and problem management.  This is a leadership role with both technical and people leadership responsibilities.  As such, this role participates in short and long-term systems planning, teams and organizational planning.  This position reports directly to the Director, Site Reliability Engineering. 

Who You Are:

• Bachelor’s Degree in Computer Science or equivalent
• Azure/AWS, Microsoft, RedHat, certifications and knowledge of ITIL/MOF practices
• Highly experienced with monitoring, logging & telemetry tools like New Relic, Splunk, ELK, Nagios, SolarWinds, Prometheus, AWS Cloudwatch, Datadog, etc. 
• Advanced understanding of Networking, Content Delivery Networks (CDN, e.g. Akamai, Cloudflare), and Cloud Platforms.
• Understanding hand-on experience in the monitoring of streaming platform technologies, like Apache Kafka. 
• Highly experience with automation and tools such as (but not limited to) Jenkins, Chef, Terraform, Ansible, etc.
• Expert in architecting, creating and supporing Automation (PowerShell, Python, Ruby, AWK, SED, etc.) to run health-checks and self-healing capabilities for the platforms.
• Advanced experience in the use of the following platforms and tools:
• Cloud: MS Azure/AWS Cloud
• Networking fundamentals: TCP/IP, DNS, WINS, DHCP, etc. 
• Collaboration & Change Management tools: Jira, ServiceNow, Cherwell, etc.
• Databases: (Oracle, MS SQL, Teradata, DB2, etc.)
• 8+ years of experience working in global organizations with the ability to effectively communicate with executives, leaders and individual contributors across the organization.
• 2+ years of SRE experience working on telemetry, observation, self-healing solutions, and platform automation.