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Job Details

Associate Seller Marketplace

  • Location
  • TORONTO, ON, Canada
  • Job Opened
  • January 10, 2023
  • Job Number
  • 23000023
  • Remote
  • Hybrid
  • Banner
  • The Bay
  • Team
  • Digital
  • Job Type
  • Full-Time




Day in the Life:

In this role, the Seller Support Associate will be accountable for assisting with the seller onboarding process in our Marketplace Seller Portal.

What You’ll Do

  • Support the seller onboarding process by working directly with sellers to set up their account in our Marketplace portal, assist with product onboarding, troubleshoot issues and assist with problem resolution
  • Assist with modifying and correcting product or quality issues that do not align with our brand standards or marketplace guidelines
  • Maintain seller support tools as needed including daily/weekly reports on how sellers andproduct are moving through the onboarding funnel
  • Assist seller integration via manual, portal or API processes
  • Assist in maintaining Marketplace product hierarchy and refinements for seller mapping in addition to maintaining data integrity across multiple internal systems working collaboratively with cross functional partners
  • Partner with operations manager on Seller Marketplace FAQs to help reduce any back and forth between sellers and the marketplace team
  • Maintain all seller facing training manuals and assist with seller communication on changes
  • Monitor system performance data, proactively identify issues and manage resolution 
  • Supports with compliance reporting and exceptions
  • Assist in identifying any process improvements or inefficiencies that need to be modified
  • Ad hoc reporting and tasks may be required

What You Will Need:

  • BA/BS degree or relevant experience
  • 1-2 Years of experience in a support function
  • Adaptable to change and a dynamic learning environment
  • Tech savvy and basic understanding of APIs are an asset
  • Understanding of HTML
  • Strong problem-solving and service orientation
  • Experience within a customer service environment
  • Proactive, self-motivated and goal-oriented
  • Previous e-commerce/marketplace experience is a plus

About The Bay:

As Canada’s oldest startup, The Bay is a digital-first, purpose-led retailer. Our mission is to help Canadians live their best style of life. 

The Bay is on a high-growth trajectory to become one of the largest digital retail businesses in Canada through and its Marketplace. If you are looking to join an iconic brand, create impactful change and be recognized for your work, we want you to join our team. 

At The Bay, smart, high-performing team members will challenge you to learn and grow every day. We value ambitious work and great ideas grounded in data and insights. We are looking for talented people who love a fast-paced environment, embrace change and are looking to make an impact with groundbreaking ideas.

We are a digital-first company and brand for a diverse world and we need a diverse team to reach our potential. come and join a winning team that supports collaboration and demonstrates innovation, energy, creativity and vision every day.

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NOTE: Only applications submitted online will be accepted.

The Bay welcomes all applicants for this position; however only those selected for an interview will be contacted.



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Thank you for your interest In The Bay. We look forward to reviewing your application.

The Bay provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The Bay welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.