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Job Details

Ecommerce Supervisor (Day Shift), Scarborough

  • Location
  • TORONTO, ON, Canada
  • Job Opened
  • February 21, 2023
  • Job Number
  • 230000MW
  • Remote
  • No
  • Banner
  • The Bay
  • Team
  • Operations
  • Job Type
  • Full-Time


Day In The Life:

The role is responsible for merchandise received, stocked and expediting the processing of orders. Project work forecasts and determine productivity requirements to meet/exceed HBC’s service standards and to achieve overall building objectives. Daily operational requirements/duties of the assigned department, including managing goals, decision-making and enforcement of company policies, rules and regulations.

This role will actively support our DE&I framework by identifying opportunities to increase and promote diversity in our teams, products and brands. They will lead with inclusion to nurture our OneTeam culture by removing barriers for our Associates and communities.

What You Will Do:

  • Manage the flow of product to ensure the timely and accurate processing of merchandise through the logistics centre
  • Develop daily plans to ensure forecasts and productivity objectives are met
  • Provide leadership, direction and on-going coaching to a group of 20 to 30 associates to ensure consistent achievement
  • Maintain communication programs including daily associate meetings, performance discussions and support of employee recognition programs
  • Ensure compliance to all company policies and procedures
  • Daily review and maintenance of required reports
  • Reinforce and demonstrate a positive health and safety attitude through support and enforcement of health and safety policies
  • Maintain the work area to a high standard of organization and cleanliness

What You Will Need:

  • Post-secondary degree or diploma preferred
  • 2+ years of retail distribution experience (business or consumer)
  • 2+ years staff supervisory experience
  • Warehousing experience preferably in a “each-pick” and internet or catalog fulfillment environment
  • Proven analytical, organizational, strategic, tactical and time management skills
  • Takes the initiative where required and has a proactive approach to new challenges/opportunities
  • Demonstrated ability to lead and motivate others to achieve excellence
  • Exceptional organizational and time management skills with the ability to prioritize tasks
  • Excellent oral and written communication skills
  • Computer literacy, with proficiency in MS Office
  • Familiar with the contents, requirements and administration of the Union Contract
  • Strong sense of urgency and the capacity to accomplish results while under pressure
  • Ability to adapt quickly to changing priorities
  • Strong team player with proven interpersonal and supervisor skills
  • Ability to multi-task both internal and external business expectations
  • Solid understanding of material flow and logistics & warehousing best practices


What You Can Expect:

  • A People-first culture where One Team spirit and Diversity, Equity, and Inclusion are celebrated and promoted at every step of the way
  • An opportunity to work with highly supportive teams to help you build the career you want and leave your Stripe at The Bay
  • A competitive benefits package including unlimited paid vacation, medical, dental, vision, parental leave top up coverages, retirement savings and more
  • A ways of Working Program that enables you to work where you are most effective
  • A living Well Program that provides a variety of offerings and resources to enhance your physical, mental, and financial wellness, including corporate gym membership rates.
  • An amazing associate discount of up to 40% off top brands


About The Bay:

As Canada’s oldest startup, The Bay is a digital-first, purpose-led retailer. Our mission is to help Canadians live their best style of life.

The Bay is on a high-growth trajectory to become one of the largest digital retail businesses in Canada through and its Marketplace. If you are looking to join an iconic brand, create impactful change and be recognized for your work, we want you to join our team.

At The Bay, smart, high-performing team members will challenge you to learn and grow every day. We value ambitious work and great ideas grounded in data and insights. We are looking for talented people who love a fast-paced environment, embrace change and are looking to make an impact with groundbreaking ideas.

We are a digital-first company and brand for a diverse world and we need a diverse team to reach our potential.  Come and join a winning team that supports collaboration and demonstrates innovation, energy, creativity and vision every day.


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NOTE: Only applications submitted online will be accepted.

The Bay welcomes all applicants for this position; however only those selected for an interview will be contacted.

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Thank you for your interest In The Bay. We look forward to reviewing your application.

The Bay provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The Bay welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.